Returns & Exchanges

At City Pop, we strive for 100% snack satisfaction; however, due to the perishable nature of our gourmet popcorn and treats, we can only accept returns on non-food items or unopened, damaged goods. If your order arrives compromised, please contact our support team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your snacks.

• 2.
  Submit Documentation

  Provide clear photos of the shipping box and the damaged product to help us process your claim with the carrier.

• 3.
  Receive Authorization

  Once reviewed, we will issue a Return Merchandise Authorization (RMA) number and instructions for returning eligible items.

• 4.
  Refund or Replacement

  After we verify the return, we will either ship out a fresh batch of your favorite flavor or issue a full refund to your original payment method.